FAQs (Frequently Asked Questions)

The entire philosophy behind the nutrition planning at Balcal Nutrefy is based on the below fundamentals:
• We believe that it is our mentoring process that makes us unique. We invest a lot of time during the counselling sessions to understand you as a person, your likes/dislikes, your habits, etc. This makes us bond with you thereby making the process enjoyable.
• We have built a team of mentors who are qualified experts in the field of nutrition. The high number of years of experience that we hold as a team makes the mentoring process that much richer and helps our clients achieve their health goals.
• Our programs are aimed at delivering small but sustainable changes in our habits there delivering long-term results.
• Our diets allow you to enjoy your “Ghar Ka Khana” and not force you to change your eating habits just to suit the diet.
• We also educate you about food and other health concepts thereby enabling you to take charge of your health.
• All our diet plans are customised and tailor-made to suit your habits and preferences. They are built after a thorough counselling session to understand your week ahead.

We accept booking through multiple online platforms & offline modes or alternatively you can just call us on our contact number 998747444 to book a session. All our diet counselling sessions are pre-booked, i.e., the payment needs to be done before the consultation. This is important to ensure that we are able to block your preferred slot on our platform.

Each program will have a specific objective defined basis the individual goals discussed during the 1st consultation session. All the programs are focussed on delivering nutritionally balanced, easy-to-follow and sustainable diets.

We look at weight loss as a holistic approach wherein we need to lose not just your weight in kilos but also lose your body fat while building lean muscle mass. We do not prescribe any powders or pills or any appetite suppressants or meal replacement options to deliver quick fixes to your weight loss problem. We also educate and enable to maintain your lost weight even when you are off our program.

All our programs are designed to help you achieve your desired health objectives. A diet plan is shared with you after every consultation detailing the changes in the food for the upcoming week/period. We also suggest changes in your exercise regime, whenever required. The program enables you to have a mentor to take your through this journey. We connect with you over an audio call for your follow-up sessions. We also provide chat support to help resolve your queries. You will have access to our content library on the app which includes concept videos, healthy recipes and much more.

The objective of each program is to see a healthier version of you and the mode of consultation is just one of the tools engaged to achieve this larger objective. The biggest of the ingredients is your personal commitment to the program. The mentoring process and time spent on each of the sessions is exactly same for both online and offline sessions. We have a large number of clients based in other parts of India and even internationally who avail online consultations.

Every individual is different and each body reacts to the interventions done through our programs differently. We take a lot of efforts to understand your body type and what works best for you to deliver good, sustainable and healthy results. The outcome is dependent on multiple factors including your compliance to diet and exercise, genetics, metabolism, stress, sleep habits, etc. While the intention is to celebrate a healthier version of you, we do not guarantee the outcome or results on any of our programs.

All our diet counselling plans have a fixed duration during which all the support elements mentioned in each plan will be available. This includes diet counselling sessions, diet modifications, chat support, content sharing, etc. The plan will expire post the validity date.

All our programs have different Frequency of Follow-up which can be Weekly, Fortnightly, Monthly or Quarterly. The maximum number of sessions & diet plans in each plan will be basis the same.

YES. A dedicated mentor who is a qualified and experienced dietitian will be assigned to you. The mentor will be hand-holding you through the entire journey and helping to achieve the desired results.

Our team continuously strives to be available on chat for any queries that you may have. However, the chats are responded intermittently during the day and between 10 am to 7 pm. We would appreciate if all your queries are asked in the WhatsApp group created for you instead of any personal messages.

You need to update the daily diary on the Balcal Nutrefy app which will allow you to capture your daily steps, food diary, water intake and sleep. You also need to update your weight on a weekly basis to track the progress achieved and help plan the way forward.

We do not recommend you to take a break in the middle of your program as it will hamper the entire momentum achieved. However we offer the option to “Freeze” your plan in case we need to take a short, informed break in the middle of the plan. This can be given in case of specific reasons & unexpected events including medical emergency. The same can be availed only once during each plan and the maximum freeze duration cannot exceed 1 month. The plan will get automatically extended by the number of days the plan is frozen.

Plans can be upgraded, if informed at an early stage. The upgrade window varies for each plan and it is 7 days for a 1-Month Plan, 15 days for a 3-Month Plan & 1 month for a 6-Month Plan.

We accept payment via multiple modes including NEFT, UPI, Payment Gateways including PayU & Razorpay, Cash, Credit & Debit Cards, etc. You can book any of the programs using our Balcal Nutrefy App. We also, at times, share payment links through WhatsApp or Email for client convenience.

Partial payment options are also available for long validity plans. The part-payment window is 30 days for 3-Month Plan, 60 days for 6-Month Plan, 90 days for 12-Month Plan.

No. We do not offer any discounts on our programs.

We, at Balcal Nutrefy, respect your privacy and try and ensure that all the data that we collect is always secure and confidential. We would however, use some of your pictures, chats, progress charts, food images, etc. gathered during the program on social media for encouraging other individuals like you to take charge of their health. We will keep you informed about the same.

We always try and empower our clients thereby make them self-sufficient to take the best healthy decisions. We provide life-time access to a rich content library including concept videos, nutritious recipes, blogs, etc. which we have created over the last few years.

You can also continue to access the Balcal Nutrefy app to keep yourself updated with the latest content bites and also to track your physical activity including steps, etc.

We do not have any cancellation policy for pre-booked sessions. However, you can reschedule your session with a prior intimation to our team. This will allow us to make the slot available for other clients seeking an appointment. We would appreciate if you can communicate your rescheduling request a day prior.

We do not offer refunds for pre-booked sessions. However, if you are unable to continue the program due to genuine reasons at your end, we can have 2 options: 1) Keep your sessions on HOLD for a specific time as per our “Freeze Policy”, or 2) Transfer your sessions to any of your family members

If you have any other queries regarding our programs, please feel free to write to us at [email protected] or WhatsApp us using the “Contact Us” link on the page.